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IICRC Certified Firm

7/19/2017 (Permalink)

General IICRC Certified Firm We are an IICRC Certified Firm

SERVPRO of Georgetown/E. Round Rock/Hutto is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Georgetown/E. Round Rock/Hutto

SERVPRO of Georgetown/E. Round Rock/Hutto specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Restoring your Round Rock Commercial Property after a Water Damage Event

7/19/2017 (Permalink)

Commercial Restoring your Round Rock Commercial Property after a Water Damage Event Water Damage Cleanup at the Dell Diamond in Round Rock

Flooding and water damage events at Round Rock commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Georgetown/E. Round Rock/Hutto

SERVPRO of Georgetown/E. Round Rock/Hutto specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

When Storms or Floods hit Georgetown, SERVPRO is ready!

7/19/2017 (Permalink)

Storm Damage When Storms or Floods hit Georgetown, SERVPRO is ready! Flood damage in Georgetown, TX

SERVPRO ofGeorgetown/E. Round Rock/Hutto specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Georgetown, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

http://www.SERVPROgeorgetowneastroundrockhutto.com/disaster-recovery

Have Storm or Flood Damage? Call Us Today 512-759-1481

4 Things You Need to Know About Mold Damage

6/17/2014 (Permalink)

Mold Remediation 4 Things You Need to Know About Mold Damage SERVPRO of South Austin performing mold cleanup and restoration services

The fact that mold is unpleasant and can have a musty stench isn’t the only reason to be wary when water intrudes into your home or business. Growth occurs because of storm damage, plumbing or equipment failures, long standing leaks and poor humidity control. There’s a natural amount of mold spores normally present in most environments, but if the moisture level in a water-damaged environment isn’t promptly returned to normal, mold spores may grow and multiply. Why should all of this matter to you? Excessive mold growth can lead to harmful indoor environmental conditions and actually pose a health threat; so learning as much about mold as you can is your best defense.

Take Precautions

SERVPRO of South Austin professionals handle water damage every day and know prompt action is required to prevent mold growth. Mold is more likely to spread when an environment has been subject to moisture for a long period of time. If your property has sustained recent water damage, it’s vital to remove excess water and dry the structure promptly, as well as be on alert for the following:

  • The presence of visible mold
  • Strong musty odors
  • Evidence of past moisture problems that might have caused undetected mold growth
  • Excessive humidity
  • Health Concerns

    Organic materials found inside buildings, such as wood, paper, drywall and insulation provide food sources for mold to flourish and that’s when health concerns arise. Concerns are more likely to increase for “at risk” people, which might include immune, suppressed or compromised individuals, young children and individuals with chronic inflammatory lung diseases such as asthma and severe allergies. However, anyone may experience health problems associated with exposure to mold in damp buildings. Possible health effects: runny nose, sneezing, coughing, aggravation of asthma, sore throat or inflammation of the sinuses. 

    People Most at Risk:

  • Infants and children
  • Pregnant women
  • Elderly
  • People with compromised respiratory systems or asthma and allergies
  • People with weakened immune systems
  • Help is here

    If you think you have a mold problem, call 512-301-7765. Our SERVPRO office is trained and licensed in mold remediation and will examine your structure for any visible signs of mold. In the event that mold is found, you will be asked to approve and sign a work authorization form prior to any mold clean up or related work being performed. The technician may also recommend you leave the affected area where the mold cleanup and associated contained processed is being safely completed. 

    6 Ways to Deal with Residential Water Damage

    6/16/2014 (Permalink)

    Water Damage 6 Ways to Deal with Residential Water Damage SERVPRO of South Austin performing water damage restoration

    What’s a job SERVPRO of South Austin recently completed?

    Last month, we performed a water damage job at the Dell Diamond in Round Rock, Austin where 10,000 square feet was affected. We received the job and immediately dispatched Crew Chiefs who began extracting water and providing emergency services. The Dell Diamond had multiple events that couldn’t be canceled. We were able to move the equipment for the events and ensure the facility was dried out in a timely fashion.

    What approach do you take with customers during your first contact?

    When first working with a customer, it’s important to assess the situation and prevent any safety hazards. After verifying that there aren’t any potential safety hazards, I walk the job with them and address any concerns as well as discuss my plan of action to “make it like it never even happened.” I then begin the emergency services, which consist of extracting standing water, removing materials that cannot be salvaged, then setting up the drying equipment. Prior to leaving, I set up a time for me to come back the next day to follow up on the drying process and ensure the structure is drying correctly.

    What should someone expect of a cleanup and restoration company?

    We’re an emergency service business so you should expect us to respond 24/7. When you call SERVPRO of South Austin, a staff member will always answer the phone — regardless of the date and time. A Crew Chief will dispatched immediately and will begin providing emergency services upon site arrival. In addition, you should expect your restoration vendor to have IICRC certified technicians.

    Can you explain the steps one should take in the event of a water damage emergency?

    1.     Shut off the source of the water, if possible, or contact a qualified party to stop the water source.

    2.     Turn off circuit breakers for wet areas of the building (when access to the power distribution panel is safe from electrical shock).

    3.     Remove as much excess water as possible by mopping and blotting.

    4.     Wipe excess water from wood furniture after removing lamps and tabletop items.

    5.     Remove and prop up wet upholstery cushions for even drying.

    6.     Place aluminum foil or wood blocks between furniture legs and wet carpeting.

    And what steps can someone take in a fire damage emergency?

    First, I need to really stress that the first 48 hours after a fire damage can make the difference between restoring and replacing your property and personal belongings. But here’s what you can do until help arrives:

    1.     Limit movement in the home to prevent soot particles from spreading and additional damage from occurring.

    2.     Place clean towels or old linens on rugs and high-traffic areas and upholstery.

    3.     Coat chrome faucets, trim and appliances with petroleum jelly or oil.

    Tell me about the most rewarding job you’ve ever completed.

    There was a flood emergency in South Austin and my Production Manager called me to respond. An elderly woman was dealing with a flooded house. When I arrived on site, I learned that her toilet had overflown, and when I tested the area around her toilet, there was approximately one square foot of carpet affected. I cut the carpet pad and cleaned the carpet for her. It was extremely rewarding to help someone in their time of need and deliver the news that the damage wasn’t as bad as she’d thought.

    Fire Damage is Never Scheduled

    4/17/2014 (Permalink)

    Fire damage probably isn’t on your mind much, but in all honesty, it should be. The first 48 hours after a fire often make the difference between ‘restoring’ vs. ‘replacing’ your property and personal belongings. SERVPRO of South Austin professionals provide timely response with mitigation services ranging from fire, smoke and soot removal to content claims inventory and document restoration. So when will help arrive and what can you do in the meantime?

    When Will Help Arrive?

    1. One Hour: Within one hour from notice of loss, a SERVPRO of South Austin professional contacts you to arrange for service.

    2. Four Hours: Within four hours of loss notification, a SERVPRO of South Austin professional is onsite to start mitigation services.

    3. Detailed Explanation:  A trained and uniformed SERVPRO of South Austin employee walks you through the job process step-by-step, explaining what to expect and the anticipated outcome.

    4. Pretesting: A SERVPRO of South Austin employee will begin pretesting for restorability, working from the source of the damage outward.

    5. Eight Hours: Within eight business hours of on-site arrival, a verbal briefing of the scope is communicated to the appropriate person.

    6. Cleaning, Restoration, & Deodorization: SERVPRO of South Austin professionals work neatly and efficiently to help you regain control of your property when a damaging event has taken over. We then use state-of-the-art restoration techniques to make it “like it never even happened.”

    7. Final Walk-through: After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

    What To Do Until Help Arrives

    • Limit movement in the home to prevent soot particles from spreading and additional damage from occurring

    • Place clean towels or old linens on rugs and high-traffic areas and upholstery

    • Coat chrome faucets, trim and appliances with petroleum jelly or oil

    • Place aluminum foil or wood blocks between furniture legs and wet carpet

    What NOT To Do

    • Do not wash any walls or painted surfaces

    • Do not shampoo carpet or upholstery

    • Do not clean electrical equipment

    • Do not send clothing to a dry cleaner; improper cleaning may set smoke odor

    SERVPRO of South Austin professionals understand returning to your home and business is the primary concern. We respond quickly offering a full line of fire cleanup and restoration services to help you return home as soon as possible. Before risking further damage by attempting to clean up the damage yourself, call the fire damage clean up and restoration professionals at (512) 301-7765.

    Job Opening: Production Manager

    4/11/2014 (Permalink)

    Production Manager

    Work for one of the largest disaster recovery and restoration specialists in the country. SERVPRO of South Austin is individually owned and operated locally, and is backed with support, knowledge and training by our corporate headquarters who are always on the cutting edge in our industry. Embrace this opportunity to join a diverse and talented group of individuals working together and striving to help others during a difficult time in their place of business.

    Key Responsibilities:

    • Fire and water process implementation for insurance programs
    • Managing crews
    • Customer/client relations
    • Scheduling
    • Estimate validation

    Qualifications:

    • Xactimate experience
    • Estimating and restoration background
    • Construction background
    • Responsible, self-motivated, hard working, energetic, outgoing and a team player
    • Excellent communication skills with a professional and positive attitude
    • Strong time-management, people and customer service skills
    • Professional appearance and demeanor
    • Strong attention to detail
    • Verifiable strong work ethic and stable employment history
    • Cares about people and shows empathy
    • Able to resolve problems quickly as they arise
    • Proficient with computers and basic software programs and must be able to learn new software

    *Company vehicle will be provided

    *Medical and retirement benefits available after 90 days

    Please send resumes via email to Spro@servproofsouthaustin.com.

    Job Opening: Fire & Water Restoration Crew Chief

    4/11/2014 (Permalink)

    Fire & Water Restoration Crew Chief

     SERVPRO® of South Austin has an immediate opening for a full-time, detail-oriented, hardworking, motivated individual. The ideal candidate will have two or more years’ experience in water restoration and mold remediation. Candidate must be familiar with general construction and hands-on experience with construction tools.

    Qualifications:

    • Must provide proof of good driving record
    • Must provide driver’s license
    • Able to lift, handle and carry up to 75 pounds
    • Courteous with high energy and acceptable customer service skills
    • Works well with other technicians
    • Able to work weekends and/or holidays as needed
    • Ability to work overtime and/or long hours as needed
    • Able to communicate effectively with customers
    • Speaks fluent English (knowledge of Spanish a plus)

    *We drug test and do 100 percent background checks -- a clean record is required

    *Medical and retirement benefits available after 90 days 

    Please send resumes via email to Spro@servproofsouthaustin.com.

    Job Opening: Sales Marketing Representative

    4/11/2014 (Permalink)

    Sales Marketing Representative

    SERVPRO® of South Austin has an immediate opening for a well-spoken, energetic individual to market our services in Austin, Texas and the surrounding area. We are seeking someone who is comfortable meeting new people, has excellent communication skills and is proactive. 

    Key Responsibilities:

    • Increasing sales volume through new customer relationships
    • Developing existing customer accounts
    • Conducting outside sales calls
    • Participation in professional organizations
    • Completing marketing file documentation

    Qualifications:

    • Experience in the insurance or restoration industries is a plus
    • Excellent presentation and written/verbal communication skills
    • Ability to meet people in new or difficult situations and build rapport
    • Excellent organizational skills and strong attention to detail
    • Valid driver’s license and clean driving record

    *Company vehicle will be provided

    *Medical and retirement benefits available after 90 days

    Please send resumes via email to Spro@servproofsouthaustin.com.

    SERVPRO of South Austin: Faster to Any Disaster

    4/7/2014 (Permalink)

    General SERVPRO of South Austin: Faster to Any Disaster SERVPRO of South Austin at a flood damage scene.

    Did you know that 50 percent of businesses affected by disasters like water damage, fire damage and natural disasters never re-open? Of the businesses that survive, the overwhelming majority had an Emergency Preparedness Plan in place. So how can SERVPRO of South Austin help you create a plan to help your business or home survive a disaster?

    Ready for Water, Fire and Disaster Damage?

     A New Year often signifies a fresh start and many people make resolutions to better themselves or some part of their life. This year, make a resolution to be ready. No one ever plans on a disaster, but now you can prepare for it. The SERVPRO Emergency READY Profile (ERP) helps ensure you are “Ready for whatever happens.”

    Preparation

     The ERP is a no-cost assessment that only requires a small amount of time, making it a great value that could save you time and money in the future. Preparation is key to making it through ANY size disaster, whether it’s a small water leak, a large fire or any area flood. Having a plan in place may help minimize the amount of time your business is inactive. 

    Advantages of the SERVPRO Emergency READY Profile:

     ·       Includes a no-cost assessment of your facility

     ·       Details the critical information needed in the event of an emergency with a concise profile document

     ·       Provides a guide to help you get back into your building following a disaster

     ·       Establishes SERVPRO of South Austin as your disaster mitigation and restoration provider

     ·       Identifies the line of command for authorizing work to begin

     ·       Provides facility details such as shut-off valve locations, priority areas and priority contact information

    Don’t wait until disaster strikes — you’ll be sorry! Call SERVPRO of South Austin at (512) 301-7765 to establish your Emergency READY Profile and be “Ready for whatever happens.”