What our Customers say...
I would like to thank SERVPRO for the hard work and dedication of the company. We had an issue with a water leak that created problems with our rental property. I contacted SERVPRO for assistance and an employee by the name of Travis showed up and did what was required to help prevent issues from expanding. I asked numerous questions to learn and understand how things worked out. He was willing to answer all questions in a professional manner. We made appointments to meet at the home for the status of utilizing the air blowing fans to dry the walls and wood flooring. He arrived timely for all appointment which helped to complete the goals in timely manner. He provided excellent customer service, so I highly recommend SERVPRO for anyone with the same problems we have experienced. Thank you all again.
I highly recommend Travis and SERVPRO of Georgetown/East Round Rock/Hutto. I had a water leak that built up and continued behind my walls for a week before the water finally began coming up through the floor and ultimately soaking into the sheet rock. Travis came out and removed the ruined baseboards, walls, flooring and doors and did an incredible job cleaning and treating. Travis also followed up to make sure we weren't having issues with any residual smells. At a later date I had a mold expert out to do separate testing, and he too commented on what a good and thorough restoration job was done. Travis was very professional and knows his job well. He shared information that one wouldn't generally know unless you're in the business or end up going through this type of experience. Thank you so much for your help and hard work, Travis. SERVPRO is fortunate to have you as part of their team!
My builder contacted SERVPRO of Georgetown/East Round Rock/Hutto because we had a leak in our kitchen and I'm glad they did. Travis & James did an excellent job making sure that our family would be safe for years to come, after finding black mold in my kitchen from the leak. Travis and James had excellent communication skills, they explain the process from the beginning, and follow thru.
I recommend their services 100%!
We had a minor pipe leak that showed the beginning signs of mold. Travis did an excellent job at addressing the issue, even with regards to using more environmentally friendly products. He took pride in his work. Thank you, Travis and the team at SERVPRO. We appreciate your professionalism in remediating our issue to our expectations.
SERVPRO of Georgetown came out quickly to address a water leak in a guest bathroom. They got to work immediately and removed the affected flooring, baseboards, cabinets, and casings. Everything was dried out in a couple of days. They were very flexible to work with and met all of my expectations. I'd use them again if the need arose (but I hope it doesn't!).
We had flooding in our home on Sunday and they came right out to help! Brandon and James are very knowledgeable and made it a much easier task.
Great job covering our house while builder was doing warranty repairs. Travis did excellent work and we were glad to see all of our walls and cabinets in good shape upon return to the home.
Travis and SERVPRO are great! We had an emergency water overflow in our business that entered an office which carpet needed to be quickly taken up and fans installed - they were very quick to respond and remedy the situation. Not even 2 weeks later, we had water seep in through an exterior wall with all the rain and had to use them again. Both times they were very quick and courteous. I would definitely recommend both SERVPRO and Travis!
We are building a new home, but the lumber used was moldy. Bill with SERVPRO of Georgetown/East Round Rock/Hutto was amazing throughout the process!. The communication was great. He was very thorough, compassionate and understanding. He put my mind at ease. He was willing to come back and treat problem spots again and again to my satisfaction. I appreciate his attention to detail, and I'm amazed at how well their treatment works!
During the recent heavy rains, we discovered water damage at about 11:00 pm on a Saturday night. We called SERVPRO at 11:30 am Sunday morning and at 12:30 pm Travis showed up. We thought our damage was from rain, but Travis started investigating and found out our dishwasher had a bad leak. He went right to work and started pulling up wet flooring and found how extensive our problem was. Travis went to his shop and brought 10 fans and 2 dehumidifiers and he started getting our house dried out. Travis came by every day to see what had dried and how many fans he could remove. We would definitely use SERVPRO again, especially if Travis was in charge of our project.
Travis and Tim were quick to respond when our rent house had water damage from a leaking water heater. Not only did they explain everything they were doing and giving us timely updates along the way, but I really appreciated the fact that they understood that this was a stressful situation. They were professional AND kind. Thank you Travis and the SERVPRO team!
No body likes to deal with an emergency flood. But so far I have had to deal with four of them in the last three years. The SERVPRO crew was at all four within 20 minutes after I had arrived. Their reports have been detailed and on time for my owners and the insurance companies. Thank you very much for the great service and I hope I never have to call you again :)
SERVPRO was awesome! He walked me through the entire house at each visit and I knew what the action plan was going to be.
Ive never had to use this type of service. I am very impressed with rapidity of response and pleasant demeanor of those at SERVPRO today.
SERVPRO was very professional and ensured that I understood the process.
Great response team! Thanks!
Keep up the good work! Staff was courteous and provided excellent customer service.
The technicians we worked with, especially Torre, were very knowledgeable and helped us throughout the entire process. I would not change anything about the way you do business. We will be calling SERVPRO of South Austin for all of our future needs! 100% SATISFIED
Service was clean and fast!!! Thank you SERVPRO OF SOUTH AUSTIN!!
All service techs were great. Very through Joseph, Jake, Carlos and Marvin were all punctual, professional and friendly.. VERY HAPPY!! Thank you SERVPRO of South Austin.
Excellent service and explanation of the process. Thank you
I was very impressed with the service and professionalism of the rep. It made the experience much easier to take. Thank you SERVPRO of South Austin.
Excellent prompt attention that exceeded our expectations!
The technicians were very courteous; I was impressed with the customer service.
Just about perfect now – a miracle cleaning job!
I liked how you guys did all you could to help. Ya’ll came back every day and were honest with us. You provided recommendations.